Let’s talk about your project! Give us a call at the shop 207-293-4447, or email through the “contact us” link.   When sending your photos, email is best (Roger’s cell if you are unable to email).  The shop number is a landline (so we won’t see your texts or pictures).   It is not necessary to have materials selected before you call us.  We will ask you about your project budget at this time to assure our expectations are in line with each other.  It is sometimes difficult to give you an accurate project estimate sight unseen, but if you’re wanting a $5000 job for $200, it’s best to discuss this before you load up and travel, eh?

Next – We’ll meet with you for your project planning appointment.  If we are repairing / doing a makeover, it’s important to bring your piece along for inspection and better estimating.  If this is not possible, we’ll need very good photos with the understanding that we cannot detect hidden damage and internal problems until we are disassembling your piece.  Please advise when we schedule your appointment if you would like to look through material sample books so we allow enough time in our schedule.   We will write up your work order and ask for a 50% deposit.  This secures your job a place in our queue and we order your materials immediately.  Some materials are on backorder for many months or are being discontinued, hence our practice to order what you need immediately from American suppliers.

We do not “book you”, “hold places in line”, nor buy materials without your signed work order and deposit.  We typically have you take your piece back home with you for storage until your service dropoff date on the calendar is near. Exceptions for storage may be made, for example if you are a seasonal resident, you’re moving, or for long-distance overwinter marine work.

 In cases of heavy / wet marine reupholstery and outdoor seats, please have your piece to us in advance of your scheduled start date so we can dry out the foam prior to reupholstering.  Upon your discovery of any open seams and exposed foam, please cover these areas with a good quality vinyl repair tape.  Exposure will erode your foam, which must then be rebuilt or replaced.   It is ideal to schedule your known marine work prior to putting your boat into winter storage.  We understand mice surprise you with damage in the spring.  Just give us a call.

Please understand there are few of us craftsmen left in this industry, which means there is great demand for our skills and thus, typically a wait in the work queue.   Custom fabrications for special occasions and heirloom restorations are a delight, and are best reserved several months ahead of your ideal completion date.  We politely decline jobs if you were to ask us to use substandard materials, slap them together haphazardly, and pull all-nighters so you can have it done by tomorrow.  We take immense pride in our workmanship and giving you our very best.   Even with a small repair, please call us right away to schedule – don’t put it off until your company is on the way and it’s become an embarrassing emergency.  We’ll do our best to help you whenever possible.